Fb77com Help Centre — Find answers to all your questions, anytime

Whether it's an account issue, payment, bonus, or security concern — we're here to help.

What do you need help with?

Select the category that matches your issue below

Account & Registration

Answers to all questions about opening a new account, login issues, password resets, and account verification.

Deposit & Withdrawal

How to deposit or withdraw via bKash, Nagad, and Rocket, plus solutions to any transaction-related issues.

Bonuses & Promotions

Full details on the welcome bonus, cashback, referral bonuses, and tournament offers.

Security & Privacy

Guidelines on account security, two-step verification, and protecting your personal information.

App & Technology

A guide to installing the Android APK, downloading the iOS app, and troubleshooting web browser issues.

Sports Betting

How to place bets, understanding odds, live betting rules, and what happens if a match is cancelled.

Live Casino

Rules for live dealer games, Baccarat, Roulette, and Blackjack, plus solutions to technical issues.

VIP & Loyalty

How VIP points are earned, the requirements for moving up tiers, and the exclusive perks available to VIP members.

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How does the fb77com Help Center work?

Using an online betting platform can sometimes come with minor hiccups — a deposit transaction getting stuck, a bonus not showing up in your account, or suddenly forgetting your password. Getting quick help in these situations matters. That's exactly why the fb77com Help Center was built.

There are two ways to get help here. First, browse the guides and FAQs below to troubleshoot on your own — most common issues are covered. Second, if the guides don't solve your problem, reach out directly to the fb77com support team via live chat, email, or Telegram.

Fb77com's support team is available 24/7, seven days a week, Bangladesh time. Support is provided entirely in Bengali, so there's no need to worry if you don't know English — just write in plain Bengali and the support agent will take care of the rest.

Account Issues — Simple Solutions

Many users feel a little uncertain when opening a fb77com account for the first time. In reality, the process is straightforward. Register with your mobile number, verify the OTP, set a password — and your account is ready. The whole thing takes under two minutes.

Having trouble logging in? Most of the time it's either a mistyped password or a digit off in the mobile number — double-check your number first. If you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered number; use it to set a new password.

Account verification may require a photo of your National ID or passport. This typically applies when making large withdrawals. Once documents are submitted, verification is usually completed within 24 hours.

Everything You Need to Know About Payments

The most popular deposit method at fb77com is bKash. Open the bKash app, go to "Payment", enter the amount to fb77com's designated merchant number, and confirm with your PIN — your balance will be credited within seconds. Nagad and Rocket follow a very similar process.

If your balance isn't showing after a deposit, there's no need to panic. First, refresh the page. If it's still not showing, take a screenshot of the transaction and send it via Live Chat. fb77com support will verify it and manually credit your balance.

One important thing to remember about withdrawals — you must withdraw to the same number you used for your deposit. This rule is in place for security purposes. Once your withdrawal request is approved, funds typically arrive within 15 to 30 minutes.

Important: For any transaction issue, note down the transaction ID right away. Providing this number allows fb77com support to resolve your issue much faster.

Not receiving your bonus? Check these possible reasons

To receive the welcome bonus, your first deposit must be made within 72 hours of registration. Once this window has passed, the welcome bonus will no longer be available. Also, some bonuses require a promo code to be entered before making your deposit — skipping this step may result in the bonus not being credited.

The weekly cashback bonus is credited automatically every Monday. If you don't see it, contact support — they'll verify whether you met that week's conditions. For the referral bonus, it's only credited after your referred friend completes their first deposit, not before.

Quick Fix

  • Login issue → Reset your password with OTP
  • Balance not showing → Refresh the page
  • Bonus not credited → Did you enter a promo code?
  • Withdrawal stuck → Chat with us using your transaction ID
  • App crashing → Clear the cache and relaunch
  • Game not loading → Check your internet connection

Support Response Time

Live Chat 1–3 minutes
Telegram 5–15 minutes
Email 2–6 hours

Contact Us

If your issue seems complicated, speak with us directly.

Live Chat
24/7 Support in Bangla
support@fb77com.click
Email Support
Telegram Channel
Updates & Support
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Steps to Deposit via bKash

Even first-timers can do it easily with this guide

1
Log in to the fb77com app or website

Log in with your mobile number and password. If prompted for OTP verification, enter the code sent to your number.

2
Go to the Deposit menu

Click the "Deposit" button on your dashboard and select "bKash" from the list of payment methods.

3
Enter Amount

Enter the amount you wish to deposit. The minimum deposit starts from ৳200. The merchant number will be displayed on screen.

4
Complete the payment in the bKash app

Open bKash → Payment → Enter merchant number → Enter amount → Confirm with PIN.

5
Verify your balance

Once payment is successful, your fb77com account balance will be updated automatically. Please wait a few seconds.

Withdrawal Steps

Withdraw your winnings fast with this simple method

1
Go to the Withdrawal menu

Log in to your account and go to the "Withdraw" option. Select your preferred payment method — bKash, Nagad, or Rocket.

2
Enter your mobile number and amount

Enter the number you want to send money to. Please note it must match the number used for your deposit.

3
Verify OTP

For security purposes, an OTP will be sent to your registered mobile number. Enter it to confirm your withdrawal.

4
Awaiting Approval

Your request will be processed shortly. Funds typically arrive on your mobile within 15–30 minutes.

5
Check the confirmation message

Once the withdrawal is successful, you'll receive a confirmation SMS from bKash or Nagad, and the transaction will appear in your history.

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Talk directly to fb77com support

If the guide doesn't resolve your issue, our team is always ready to help

Live Chat

Click the chat button in the corner of the site or app. Write in Bengali and an agent will respond right away.

● Active 24/7
Telegram

Join the official fb77com Telegram channel to stay updated and message support directly.

● Fast Response
Email

For complex issues, email us at support@fb77com.click. Attaching screenshots or supporting evidence will help us resolve your issue faster.

● Response within 2–6 hours
Knowledge Base

This help centre covers answers to all common questions. Check here first — you'll find solutions to most issues right away.

● Always available
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Account & Payment FAQ

Frequently Asked Questions

No, fb77com's policy allows each person to hold only one account. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended and balances forfeited.

After a successful payment via bKash, Nagad, or Rocket, your balance is usually updated within 30 seconds to 2 minutes. If it hasn't appeared after 5 minutes, refresh the page. If the issue persists, contact Live Chat with your transaction ID.

The minimum withdrawal at fb77com is 300 BDT. The maximum limit depends on your account's verification level and VIP status. Standard accounts can withdraw up to ৳50,000 per day. Verified VIP accounts have a significantly higher limit.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Use the OTP to set a new password. We recommend your new password be at least 8 characters long and include at least one uppercase letter and one number.

Your account may be temporarily locked after multiple incorrect password attempts. Wait 30 minutes and try again. If it still won't open, email support@fb77com.click with your registered mobile number. The support team will verify your identity and restore access to your account.

Bonus & App FAQ

Bonus & Technical Questions

Your first deposit must be made within 72 hours of registration and must meet the minimum required amount. If a promo code applies, it must be entered before making the deposit. Withdrawals are not allowed until the bonus turnover requirement is met — full details are available on the promotions page.

Download the APK file from the official fb77com website. Before installing, go to your phone's settings and enable "Install from unknown sources". Tap the APK file and complete the installation. Only download the APK from fb77com's official site — third-party sources are not safe.

Start by checking your internet connection — you'll need at least 4G or a stable WiFi signal. Then clear the app cache. If you're playing on a browser, clear the cache and cookies, then reload the page. If the problem persists, uninstall and reinstall the app.

A referral bonus isn't credited simply when a friend registers using your referral link. Your friend must complete their first deposit and place the required amount in bets before the bonus is added to your account. The bonus typically arrives within 24 hours of your friend's first deposit.

fb77com uses SSL encryption to keep your personal information and financial transactions secure. Enabling two-step verification adds an extra layer of protection to your account. Never share your password or OTP with anyone.

Tips to Keep Your Account Secure

Build these habits to keep your fb77com account secure at all times

Use a Strong Password

Use a mix of uppercase letters, lowercase letters, numbers, and special characters in your password. Avoid using your date of birth or simple words.

Never share your OTP with anyone

Fb77com support will never ask for your OTP or password. If anyone does, it's a scam.

Keep Two-Factor Authentication Enabled

Enable Two-Factor Authentication in your account settings. Every login will require an OTP, preventing unauthorized access.

Avoid logging in on public WiFi

Avoid logging in from open WiFi networks at tea stalls or shopping malls. Use mobile data or your own network instead.

Keep the app regularly updated

Update the fb77com app whenever a new version is available. New versions include security improvements and bug fixes.

Don't forget to log out

If you log in on a shared device or someone else's phone, always log out when you're done. Make this a habit to keep your account safe.

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